RETURN AND REFUND POLICY Last updated: March 18, 2026
Thank you for shopping at GHOSART LLC. We want you to be completely satisfied with your purchase. However, due to the unique nature of our products, we have specific return and refund guidelines.
1. DIGITAL PRODUCTS (The Ghost Method & E-Books) Due to the immediate, easily copyable, and downloadable nature of digital products, all sales of digital files are final and non-refundable. Once a digital product has been purchased and the download link has been provided or accessed, we cannot issue a refund, exchange, or cancellation. If you experience technical issues accessing or downloading your files, please contact our support team immediately, and we will ensure you receive your product.
2. PHYSICAL PRODUCTS (Apparel & Merchandise) Our physical items (such as hoodies, t-shirts, and accessories) are created using a Print-on-Demand (POD) service. This means every item is custom-made specifically for you when you place an order.
Defective or Damaged Items: If you receive a misprinted, damaged, or defective item, you are fully covered. You must submit a claim within 14 days of receiving the product. Please contact us with clear photos of the defect and your order number. We will provide a free replacement or a refund.
Wrong Size or Buyer’s Remorse: Because our physical products are custom-made to order, we do not offer refunds or exchanges for buyer’s remorse or if you ordered the wrong size. We highly encourage you to review the sizing charts provided on the product pages carefully before placing an order.
Lost in Transit: For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We will cover the costs of replacing orders confirmed as lost by the shipping carrier.
3. HOW TO START A RETURN OR REPORT AN ISSUE To report an issue with your order, please contact us at [email protected]. Do not send your purchase back to the manufacturer or our address without contacting us first.
Please note: GHOSART LLC reserves the right to refuse returns or refunds that do not meet the conditions outlined above.